Support

Services & Consulting

Practical support for stronger rink operations.

Beyond software, SUB-ZERO provides hands-on services that help facilities improve workflows, strengthen staff capability, collect better operational data, and evaluate critical performance conditions across the rink environment.

Operator Development

Training

Structured training designed to help operators, supervisors, and facility teams build stronger habits, improve consistency, and get more value from both daily workflows and digital tools.

Typical pricing
Virtual training session
$395/ session
On-site training
From $1,250/ day
Pricing may vary based on team size, format, and travel requirements.
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Platform trainingSupport effective use of SUB-ZERO tools across the facility.
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Management alignmentCreate a clearer standard between operators, supervisors, and leadership.
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Refresher sessionsReinforce expectations and improve long-term adoption.
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Customized deliveryTailor content to the needs of your rink, team, or organization.
Request Training Access ORFA Training

Best for

Facilities that want to improve team consistency, strengthen onboarding, and support higher standards across daily operations.

Training can include

  • Software onboarding
  • Flood and measurement routines
  • Ice management workflows

Delivery options

Available as a focused session, a half-day workshop, a full-day on-site engagement, or a customized training program.

Ongoing Assistance

Support

Responsive support services to help facilities resolve issues quickly, keep teams moving, and maintain confidence in day-to-day operations and platform use.

Typical pricing
Standard support
Included/ with platform
Priority support
From $250/ month
Priority or enhanced support plans can be tailored to organizational needs.
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User assistanceHelp staff navigate the platform and resolve practical issues quickly.
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Workflow troubleshootingSupport smoother day-to-day use and better operational continuity.
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Configuration guidanceAssist with settings, structure, and rollout questions.
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Priority response optionsProvide faster support coverage for organizations with larger needs.
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Ongoing check-insHelp teams stay on track after launch and throughout adoption.
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Escalation supportSupport more involved issues when projects or facilities require added attention.
Request Support Options Speak With Our Team

Best for

Organizations that want dependable support, stronger continuity, and a clear path for resolving issues as they arise.

Responsive service Priority options Ongoing assistance

Support can include

  • User questions and troubleshooting
  • Workflow and adoption support
  • Escalation handling
  • Structured follow-up

Pricing approach

Standard support is included in all subscriptions, while priority response, dedicated attention, or larger account needs, can be structured as a priority monthly service plan.

Strategic Advisory

Consulting

Practical consulting for facilities and organizations looking to improve workflows, strengthen process design, modernize record keeping, and make smarter operational decisions across the rink environment.

Typical pricing
Advisory session
From $450/ hour
Project-based consulting
Request a Quote
Scope and pricing depend on the size, complexity, and duration of the engagement.
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Workflow reviewAssess current processes and identify practical areas for improvement.
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Operational planningSupport stronger structure, consistency, and accountability across the facility.
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Digital transition guidanceHelp teams move from paper-based routines into more modern workflows.
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Management reporting strategyClarify what should be measured, tracked, and reviewed over time.
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Multi-site standardizationCreate stronger consistency across larger portfolios or municipal groups.
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Custom project supportShape consulting around the specific goals of your organization.
Request a Quote Start a Conversation

Best for

Facilities, municipalities, and organizations looking for expert guidance around workflow improvement, operational modernization, and strategic planning.

Project-based Strategic review Custom scope

Consulting may cover

  • Operational process reviews
  • Digital transformation planning
  • Management reporting design
  • Facility workflow standardization

Engagement model

Available as a focused advisory session, short-term project support, or a larger consulting engagement depending on organizational scope.

Field Data Services

Data Collection

On-site data collection services to help facilities capture accurate equipment records, build cleaner inventories, standardize documentation, and create a stronger operational baseline for future planning.

Typical pricing
Small facility scope
From $1,500/ project
Multi-site or detailed scope
Request a Quote
Pricing depends on equipment volume, travel, documentation needs, and project complexity.
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Asset inventory collectionCapture equipment details in a cleaner, more organized structure.
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Documentation standardizationBring manuals, model details, and supporting records into one usable framework.
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Baseline data creationBuild the foundation for stronger maintenance, lifecycle, and planning decisions.
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Facility readinessPrepare the organization for digital asset management and broader workflow improvement.
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Custom scope optionsSupport one facility, several sites, or a phased collection project.
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Operational clarityReduce gaps, inconsistencies, and uncertainty in equipment records.
Request a Quote Discuss Your Project

Best for

Facilities that need a stronger equipment inventory, cleaner records, and a better data foundation for maintenance or capital planning.

On-site service Asset records Project-based

Projects can include

  • Mechanical and operational equipment records
  • Asset identification and categorization
  • Documentation organization
  • Preparation for digital inventory systems

Pricing approach

Best positioned as a scoped project service, since the size and complexity of each facility can vary significantly.

Technical Evaluation

Floor Evaluation

A specialized evaluation service to help facilities better understand slab and floor levelness conditions, identify irregularities, and support stronger decisions around ice consistency, performance, and operational planning.

Typical pricing
Single pad evaluation
From $1,000/ assessment
Multi-pad / custom scope
Request a Quote
Quoted based on site conditions, number of pads, travel, and reporting requirements.
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Surface condition insightAssess levelness characteristics that may affect ice consistency and operational performance.
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Problem-area identificationHighlight areas that may warrant closer review or further investigation.
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Reporting supportProvide findings in a format that can support internal review and decision-making.
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Operational planning valueHelp facilities better understand how floor conditions connect to performance on the ice.
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Single or multi-pad scopeAdapt the evaluation to the size and needs of the facility.
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Specialized engagementBest suited to facilities seeking a more technical look at performance conditions.
Request a Quote Discuss an Evaluation

Best for

Facilities that want a more technical understanding of floor conditions and how they may influence ice quality, consistency, and operating performance.

Technical review Assessment-based Custom quote

Evaluation can support

  • Internal condition reviews
  • Facility planning discussions
  • Performance investigations
  • More informed operational decisions

Pricing approach

This service is best presented as an assessment with pricing influenced by site conditions, facility size, and reporting scope.

ELEVATE YOUR ICE